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Refund Policy
At AviatorJonah, we are committed to maintaining transparent and fair refund practices. This policy outlines our approach to refunds and the circumstances under which they may be considered.
Policy Overview
Our refund policy is designed to be:
- Clear and transparent in its terms
- Fair to all customers
- Compliant with applicable laws and regulations
All Sales Are Final
Unless otherwise specified, all sales are final. This policy exists because:
- Our products are digital in nature
- Products are delivered immediately upon purchase
- Products cannot be returned or resold
Exceptional Circumstances
We may consider refunds in exceptional circumstances, including:
- Technical issues preventing product access
- Duplicate charges or billing errors
- Product unavailability after purchase
Refund Request Process
To submit a refund request:
- Email us at [email protected]
- Include your order number
- Provide a detailed explanation
- Attach relevant documentation
Processing Timeline
Response Time Commitment
- Initial response within 2 business days
- Decision within 5 business days
- Processing time of 5-10 business days if approved
Eligibility Criteria
Refund requests are evaluated based on:
- Time elapsed since purchase
- Nature of the issue reported
- Previous refund history
- Documentation provided
Contact Information
For questions about our refund policy or to submit a request:
ATTN: Refunds - AviatorJonah
70 SW Century Dr PMB 1198
Bend, OR 97702
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. For urgent matters, please email us:[email protected]